Delivery

HOW MUCH IS SHIPPING?

UK: We offer free next day, Special Delivery postage in the UK via Royal Mail

International: We use an express courier service for all international packages, this is currently free with your order

WHEN WILL MY ORDER ARRIVE?

Orders are dispatched the day following your online purchase - for UK orders they will be next day delivery, international orders are usually delivered within 2-3 working days

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

If you do not receive one, please email hello@wearenativ.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours

We cannot send to PO BOXES, please ensure a street address is supplied

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery

Please be aware that WeAreNativ does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country

Since these fees are not computed nor applied to orders by WeAreNativ, please contact your local customs office to find out more information if you are unsure of the charges

WILL I HAVE TO COVER ANY RETURN RELATED COSTS?

Yes unfortunately, we will cover all outgoing postage but all costs related to return postage must be covered by the customer