HOW MUCH IS SHIPPING?
We use an express courier service for all packages, this is currently free with any order over £100 (or the equivalent in your local currency)
For orders under £100, shipping will be charged at £20 for UK and Europe, £30 for rest of the world
WHEN WILL MY ORDER ARRIVE?
Orders are dispatched within 24 hours of your online purchase. If that time falls on a Sunday, your package will be shipped the following day.
If you are located in the UK or Europe, your package will arrive the day after it has been shipped
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched
If you do not receive one, please email firstname.lastname@example.org
All orders require a signature on delivery, make sure your supplied address is attended during business hours
We cannot send to PO BOXES, please ensure a street address is supplied
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery
Please be aware that WeAreNativ does not take responsibility or have control over any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country etc.
Since these fees are not computed nor applied to orders by WeAreNativ, please contact your local customs office to find out more information if you are unsure of the charges
WILL I HAVE TO COVER ANY RETURN RELATED COSTS?
Yes unfortunately, all costs related to return postage must be covered by the customer. Please see returns & exchanges for more info on how to return your order
If you still have questions, feel free to drop us a line at email@example.com